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Post in Customer Support

Same-day delivery cancelled.




I bought a setting spray from Charlotte Tilbury yesterday because I needed it today. It was supposed to be delivered by 8 PM yesterday.

So I could not use it for today.


However, I still have not gotten it, and now I see it has suddenly been cancelled without any notice. Also, I cannot see any refunding process anywhere. I re-order it now because I need that this weekend.


Could you help me deal with this problem?



Re: Same-day delivery cancelled.

Hi @Aliciaalicika I'm so sorry to hear that! I'll send you a PM.

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