Same-day delivery cancelled

[rachelayap]

Hi,

I ordered an item on same-day delivery and I just got an email that my item is no longer in stock and that they cancelled the order. It stated I won’t get charged for the cancelled item but I have yet to get a refund. Is there also a possibility that I could just have the item normally shipped?

[LaurieBT]

Hi @rachelayap,

I'm so sorry about this! You won't be charged for the cancelled item, and the initial authorization hold you may be seeing will typically reverse within 1-10 business days. If the item is available online, you can place a new order for it with the normal shipping option. If you need any further assistance please let us know! 

Warm regards,

Laurie

[rachelayap]

Thank you!