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Post in Customer Support

Same day delivery Missing

My same day order today is missing, reached out through chat and said they cant refund me and contact uber for this. Reached out to uber and said to contact sephora. Any help????

Re: Same day delivery Missing

Yep I never received my order from yesterday for same day delivery either. Just shows “in progress.” No refund can be processed either apparently until the “system” auto cancels it. Lesson learned, just go in the store. Ends up saving time and money if you really need your items. 

Re: Same day delivery Missing

Hi @VienZi,


I'm sorry to hear this! I'll take a look further and I'll send you a message.




Re: Same day delivery Missing

any update? 

Re: Same day delivery Missing

Didnt got any refund or even replacement. Sephora said they couldnt accomodate it because of the past considerations they made, does it mean returns?Missing packages are unpredictable, I instructed driver not to drop off at the front yard as it is always busy and a lot of people pass by. Help pls

Re: Same day delivery Missing

@VienZi I'm sorry to hear that! I will send you a PM. 

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