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Post in Customer Support

Same-Day Delivery Service - Return

I bought the same-day delivery service because I don't have time to go to a Sephora store to buy products. However, I discovered that returns are only accepted in-store, which makes the "free returns" promotion misleading. Because I don't have time to go to the store to purchase items, I also don't have time to go to the store to make a return. Please send me a return label.

Re: Same-Day Delivery Service - Return

@RebeccaGray I'm sorry for the confusion! We aren't able to accept returns by mail for same day delivery orders. You can find more information here> https://www.sephora.com/beauty/returns-exchanges#in-store-purchses

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