Same-Day Delivery Order Not Delivered – Urgent Assistance Needed

[bahardda09]

I purchased a total of 6 products from Sephora on April 18th with same-day delivery and paid extra for the service. I’m traveling abroad on April 19th, and I chose this option specifically to make sure I’d have the items before my trip. I placed the order at 5 PM, and it was stated that it would be delivered by 9 PM at the latest. However, the status still shows as “processing.” I need to receive the products this morning. I urgently need help with this. This is a major disappointment.

[LaurieBT]

@bahardda09, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!