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Post in Customer Support

Same-Day Delivery Not Delivered - Received No Help

I subscribed to Same-Day Unlimited and placed an order for Same-Day Delivery on July 6th, 2023. I checked on the same day and did not receive my order. On July 7th, 2023, I sent an email regarding this missing order. No response. Today, on July 10th, 2023, I went to Live Beauty Help to chat with customer service. They were rude and dismissive, insisting a โ€œsystem declineโ€ for why I am left without an order or a refund. That doesnโ€™t change the fact that I havenโ€™t received my order.

Iโ€™ve been a long-term Sephora customer, usually purchasing items in-store. This is my FIRST experience with Same-Day Delivery. I shouldโ€™ve just went in-store if I wasnโ€™t going to receive my online order. The items I ordered were supposed to be for my sisterโ€™s birthday gifts. 4 days has already passed and some of the items I ordered are now not in-stock in-store. This is incredibly frustrating. 

Re: Same-Day Delivery Not Delivered - Received No Help

Hi @makosoksneko I am so sorry to hear about this! I will send you a PM.

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