Same Day Delivery Charge

[banana009]

I was recently charged $61.95 CAD from Sephora because the same day delivery subscription was renewed. Once I checked my bank statement, I immediately cancelled the subscription. I don’t remember subscribing to this feature so I am not sure how I got charged. I also don’t need the subscription and I do not often buy much. I’m a full time student and I can’t afford it. Is there any way to receive a refund for the amount??

[LaurieBT]

Hi @banana009,

I'm sorry, the subscription must be cancelled prior to the renewal date. Otherwise, it will automatically be charged. If you'd like us to look into this further, we invite you contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie

[banana009]

I tried contacting live chat, but the chat has been unavailable to me all day. I called the number but there’s no one on the line. I didn’t sign up for the subscription so I didn’t know I had it. I never really use Sephora so it never occurred to me that I may have accidentally subscribed. 

[DaneeBT]

@banana009 It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your registered email address for assistance.