Sale Price Refund?

[Anonymous]

I saw here on the forums that if an item goes on sale very quickly after purchasing it that a refund can be obtained. I purchased an item on the 18th that went on sale by the 27th. Less than 10 days. When I e-mailed asking for a refund for the difference I received this: 

"Unfortunately we do not price match items that were placed on sale. The only price matches we can honor are those with another company."

When did Sephora's policy change?? 

[JamilaBT]

Hi there @Anonymous. I recommend calling us at 1-877-SEPHORA for assistance. Generally speaking we don't do price adjustments, but we'd be happy to look into this. 

xo, jamila

[Anonymous]

This is from the forums last December 

"Within certain limitations - yes, you can receive the price difference adjustment if the product went on sale very quickly after your purchase....
Nika"

Curious as to when that policy went away and why.