STOP selling expired products!!

[cindyyyyy10]

I received this in May, used it once, and developed a skin rash. That’s when I checked the label and realized it was already expired (May 2025). I contacted customer service, but they refused to accept an exchange or return. It’s completely unacceptable to sell expired products. Paying $190 for an expired sunscreen and get skin rash and Sephora says they are not responsible for this!!

 

Very disappointing!

#lamersunscreen

[Simonetta1]

Hi @cindyyyyy10, I have the exact same problem with the same exact product, with the same exact expiry date which I purchased in April. I only opened a couple weeks ago and only noticed the expiry date today. I also have been breaking out.

The rep just said it’s past 30 days.

[keelybt]

@Simonetta1 I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[Simonetta1]

Hi Keely, when I try to send you a private message,I get an error message. I just spent 35 mins on live chat with Somiah only to be told once again that it’s past 30 days

[keelybt]

@Simonetta1 You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.

[Simonetta1]

Hi Keely, I contacted La Mer directly and they resolved the issue.

[LaurieBT]

@cindyyyyy10, I'm so sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Thank you!

[Simonetta1]

Hi Laurie,

I have the exact same problem with the same exact product, with the same exact expiry date which I purchased in April. I only opened a couple weeks ago and only noticed the expiry date today. I also have been breaking out.

The rep I interacted with on the live chat just said it’s past 30 days. This is an expensive item and I’m very disappointed with this