STATUS: Unsuccessful Authorization

[PlentyLucky]

Hi, just like many others I've recently noticed that two of my orders were canceled and marked as "STATUS: Unsuccessful Authorization" a week after placing them. These orders were placed more than a week apart and paid by different cards, one order with my credit card and the other - with my husband's. Both time at first I received payment confirmations from credit card accounts and Sephora's order confirmations on the next day but about a week after placing the orders their status changes to "STATUS: Unsuccessful Authorization" and Sephora doesn't even send me an email. I tried to email support, but there's no reply, I tried to call but they are overwhelmed with calls due to holidays. If this keeps on happening I will try to make a charge back for Sephora Flash shipping that I was only able to use once. Please help me solve this.

[RichardBT]

Hello @PlentyLucky ,

So sorry to see this. If you are still experiencing issues with this, please send me a PM and I'd be happy to assist!

Best,

Richard

[Anonymous]

I now noticed I have the exact same issue. I got no email saying anything was cancelled nothing and they charged my card this is crazy and they have no customer service that I can get onto lines are busy This is my first time ordering so I have no idea what to do any recommendations?

[PlentyLucky]

So finally I managed to talk to someone from support. Unfortunately, they had no answer for me. I was offered to reorder something on the phone, so they can place this order with a note that my information has been verified and should somehow help with future purchases. I agreed, though I doubt it's going to work in the future. If it does I will update this post.

[PlentyLucky]

I promised to update. The order customer service placed on the phone went through and I received it. However a week later I tried to order on my own and again the order got canceled. 

"For your own security and protection, we have cancelled your order # because we were unable to confirm your payment information."

Obviously Sephora is experiencing issues with its anti-fraud system. I feel betrayed ((

[AnhTr]

Im Having the same issue with you rightnow , but when i call them , they said i have multiple accs , actually i had before and they deactivated my other acc and combine the points to this acc , they said i have to wait 72 hours to place online other , but it is over 72 hours i still cant not buy any thing online , it keep Unsuccessful Authorization and i didnt receive any email from them like you . It made me so sad because i have about 8600 points and i want the 500points marc jacob set so bad , but when i went to the store near me they didnt have that set .. What should i do ? Can any mod help me  ?

Do you think they thought you have multiple accs like me ?

[PlentyLucky]

To be honest, I'm not sure about multiple accounts. But even if I did have an account with Sephora before, I never used it. It is possible that I registered with them a long time ago and never made up my mind to order. This year I ordered from Sephora for the first time, before that it had always been Ulta or dermstore. My first three orders were fine, I paid with Paypal, but two most recent once, paid by credit cards, got Unsuccessful Authorization status.

[PlentyLucky]

Mods, please reply because getting through to customer service on the phone is quite impossible. And it's definitely not a problem with my billing address, works on all other websites.