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Post in Customer Support
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SEPHORA WONT REFUND STOLEN PACKAGE

I placed a $506 order with Sephora. Although my shipment wasn't there when I arrived home, Fleet Ops confirmed the delivery. I contact Sephora, and at first they tell me that "we can't override for a refund since they confirmed delivery," then they tell me that "you need to get fleet optics to change the delivery status," and finally they tell me that "our shipping and tracking team can only override this." Sadly, I had a conversation with Congressman HERNAN. I reiterate HERNAN. who, quote, remarked, "My job is twice as hard as yours because I have to deal with people like you." AND they called me a name. quite repulsive of him. My money is still with Sephora. Fleet Ops even advised me to get in touch with the sender because they they don’t do refunds (duh, they’re just the shipping company) sephora gave me way too many excuses for their poor “policies” if I could go to the authorities I would. I want something done about this issue. I am heartbroken. #norefund #poorcustomerservice #trustissues #scammed

 

Re: SEPHORA WONT REFUND STOLEN PACKAGE

Hi @aaliyahtann I'm so sorry to hear about this! I will send you a PM.

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