SEPHORA ELECTRONIC GIFT CARD

[mayco]

HELLO-

I TRIED TO PURCHASE A GIFT CARD ON THE SEPHORA WEBSITE- I ATTEMPTED TO PURCHASE ONE FOR 100$ AND THEN IT SHOWED ME 'PAYMENT DECLINED' I did it again and it said 'payment declined' after 4 FAILED ATTEMPTS OF $100 GIFT CARDS, I decided to look into my bank app to see what is going on, and IT WITHDREW THE MONEY FROM MY BANK but SHOWED ME PAYMENT DECLINED 4 TIMES. I have 4 TRANSCATIONS ON MY BANK FOR $100 FOR SEPHORA, WHICH DID NOT GO THROUGH. I HAVE NO GIFT CARD PURCHASES COMPLETED, BUT THE MONEY IS WITHDRAWN FROM MY BANK. I have called the customer service number but no one seems to know an answer. Can someone assist me? is this a scam? Seriously Sephora? 

[keelybt]

@mayco I'm sorry to hear about this experience. I will take a look and will send you a PM. 

[mishellegovo]

same thing happened to me just now with $100!!

[mayco]

Yes PLEASE BECAUSE THIS IS UNFAIR and wrong