SEPHORA CREDIT CARD SCAM

[AngeredBeauty]

THE SEPHORA CREDIT CARD IS A SCAM

I have been a Sephora customer for several years. Last year, I was shopping at a retailer and the cashier offered and asked if interested in the Sephora Credit Card. Being a regular shopper, I applied in person, was approved, and had the discount applied to my in person order.

It is nearly 1 year later and I have never received the card or account number/information, was sent mysterious checks in the mail from Comenity (later to discover this is the bank Sephora has their credit card services through), and then as of last week was hit with a huge bill showing several late fees on a card I not only do not have, but have no information about.

I have contacted customer service several times and it is clear this bank is a fraud. My credit score spiked down this month assumably to this statement I just received in the mail.

It’s clear from other posts and online that I am not the only individually experiencing massive issues with this fraud. And Sephora showing no resolve.

SEPHORA ITS ON YOU, HOW DO YOU RESOLVE THIS?

[DaneeBT]

Hi @natalian6 I'm sorry to hear about this. I'll send you a PM.

[wongginaaaaaaa1]

I have the exact same issue!! Got the card in mail, activated it but I can never locate the account number anywhere (and it was NOT the 16digits credit card number) to view and pay online!! Calling does not help either!!

[keelybt]

@GroovyCoconut I will send you a PM for more information. 

[ButtahBaby305]

HELLO

WHY WOULD SEPHORA VISA CONTINUOUSLY CHARGE ME $2.00?? FOR WHAT? I HAD A ONE TIME PURCHASE ON THIS CARD. I PAID IT ON THE DUE DATE AND STILL WAS CHANGED A LATE FEE. I PAY THAT AND NOW YOU ARE CHARGING ME $2.00. 

I WANT TO CANCEL THIS CARD ASAP. RIDICULOUS. WHAT CAN BE DONE? 

[keelybt]

@ButtahBaby305 I'm sorry to hear that! We don't have access to your credit card account, so I would recommend contacting Comenity directly for further assistance with this. 

Please call:

1-866-841-5037 (Sephora Visa)

1-866-864-7787 (Sephora Visa Signature)

1-866-702-9946 (Sephora Credit Card)

[g2222]

Hi, 

I signed up for a Sephora Credit card and have been waiting over 3 months for the card in the mail. The Comenity number is an automated voice and not a real person. Pleaes help

[keelybt]

@g2222 I'm sorry to hear that! I recommend reaching out to Comenity Capital Bank directly for assistance as Comenity Capital Bank is responsible for sending you your card. For further assistance, please call:

1-866-841-5037 (Sephora Visa) 
1-866-864-7787 (Sephora Visa Signature) 
1-866-702-9946 (Sephora Credit Card)

[glenaz]

Send to me too pls!

[DaneeBT]

Hi @glenaz I'll send you a PM to gather more information.

[prekshik]

Hi this happened with me as well! Don’t know what to do about it !!!!