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Post in Customer Support
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Anonymous Insider
‎04-11-2018 02:35 PM
‎04-11-2018 02:35 PM

SEPHORA CENCELLED MY ORDER

Hi, I bought 700 CAD but sephora have cancelled my order and said "we have cancelled your order because we were unable to confirm your payment information." Can I know what is the problem and how to solve it? Please help detail answer.

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ZannaBT
ALUM II Insider
‎04-11-2018 03:58 PM
‎04-11-2018 03:58 PM

Re: SEPHORA CENCELLED MY ORDER

Hi @Anonymous,

 

I am very sorry to hear about your cancelled order! If we are unable to verify all of your information, our Orders Department may cancel your order for your security. I am going to send you a PM now so I can look into this in more detail for you. Thanks!

 

Stay Fabulous,
Zanna
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