SCAM ALERT- Sephora Gift Cards

[MaggieXa]

I purchased a gift card and before I even received it, someone hacked into it and used up all the funds. Sephora.com relinquished any responsibility in securing their gift cards from hackers and wouldn’t help me. I’m really disappointed in Sephora’s handling of this situation, as it appears there are many of us and it’s a huge problem. Maybe we’ll have better luck at Ulta. 

[KerBer74]

The same thing happened to me and Sephora will not do anything for you. Ask the person who gave you the gift card to file a dispute with the bank of the credit card or debit card they used. Also file a complaint with Better Business Bureau and FTC at ftc.gov/complaint or call 1877 FTC-HELP.

[linny1117]

Has anyone gotten any sort of resolution? All my mom friends were unaware of this scam but I can assure you, people are done buying these gift cards at grocery stores or pharmacies.  I will stand in front of these stands and tell people what is going on. How can we make a change?! It's maddening! They all blame each other.

[LaurieBT]

Hi @MaggieXa,

I'm sorry to hear this! I'll send you a message shortly.

Best regards,

Laurie 

[gigi4255]

@LaurieBT Why do you and the other mods offer to send a DM like if you are going to help, but then do absolutely nothing at all except say to call the FTC??? You should all be ashamed of yourselves 

[MissDune]

What are you doing for all at the rest of us? 

People should be advised if they buy one of your gift cards at a retailer other than Sephora that you will absolve yourself of any responsibility. Moreover, not one but two customer service reps assured me I would be helped by your Customer Service line and after waiting on hold I was informed, "Sorry, not our problem." I should've gotten that answer on the first call, not after wasting my time on top of my money.

[linny1117]

Sephora doesn't care because they get their money either way. Happened to many gift cards my daughter received for her birthday and I am mad. Who is ultimately responsible? They all blame each other!

[gigi4255]

They are doing nothing at all. They do not care as long as they get their money