Rouge level

[shadow80]

Do not understand why I'm having trouble reaching rouge. Received emails saying I only needed $73 to reach rouge.  Ordered $220 + tax at store in Rochester, MN, then spent $75 + tax at sephora in Kohls. Then received an email saying I only needed $8 more to reach rouge. 

What am I doing wrong

[LaurieBT]

Hi @shadow80,

I'm sorry to hear this! You should be able to track your spend on the app or web browser by clicking your BI Summary page (https://www.sephora.com/beauty/profile-beautyinsider) then scrolling down to Points & Spend activity. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with a screenshot of the emails you received, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie