Rouge Status lost

[Maticurbaoc]

In early December I had made an online purchase and called customer service to see how many points away I was from keeping my rouge status.  I was told I was 473 points away and I didn’t worry because Christmas was right around the corner.  I made $486.00 worth of purchases between December 6 and December 23.

Today we visited a Sephora and when I went to claim my birthday gift as a rouge I was told I was only a VIB.  I called customer service and was told I missed keeping my Rouge status because the $130 dollars worth of gift certificates I had purchased did not count towards my points.

Can someone help me understand how I spent $130 and it doesn’t count towards my account therefore forfeiting my rouge status for the first time in almost 3 years.

[LaurieBT]

@Maticurbaoc, I'm happy to look into this. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

[Maticurbaoc]

Got it

[Maticurbaoc]

Thank you for getting back to me so fast. I turned on my private messages and I’m looking forward to your help