Rouge Shipping Changes?

[KhaosKara]

Has the 2-day free shipping for Rouge changed? I placed an order on New Year's Day and it was shipped yesterday on 1/3. Estimated delivery date is 1/9 and on my order it's listed as 3-day free shipping for rouge instead of the 2-day shipping. I didn't notice until now so I put something in my cart to see if maybe I selected the wrong option; However, when I look at shipping options it gives me the 3-day free rouge shipping and says I have to pay $10.95 for 2-day shipping. What?! I've been a Rouge for a few years now and the 2-day shipping is one of the better perks of that status and I've always gotten my things in 2 days. Are they now taking it away? That's ridiculous! So upset!

[JenBudgetBeauty]

I called CS and they re-enrolled me for free. I don't know why they took it away...that's never happened before. I've never had to re-enroll.

[alexandra10]

I was wondering why my two day shipping never actually came in 2 days anymore. 

Honestly I try to buy directly from brand websites they have really good deals and give you trials +++ ends up being less then buying from Sephora 

[Kim888]

@KhaosKara rouge still has two day free shipping but you may need to enroll in it again. Just search flash shipping and enroll in it - it shouldn’t charge you it should say free! Also not sure where you are located but some people are experiencing delays because of the recent storm that was up the east coast!

[KhaosKara]

Oh my gosh - thank you!!! I completely forgot you had to re-enroll (CS should do this automatically, but anyway). You're a lifesaver!

[KhaosKara]

Can someone from CS please follow up on this?

[LaurieBT]

Hi @KhaosKara,

I'm sorry for the delay in our response! Kim888 is correct - it sounds like your FLASH 2-day subscription may have expired on 1/1/2018, and you can login to re-enroll here. > http://seph.me/2wQbnUk. I hope this helps!

Hi @Anonymous,

I'm sorry to hear that your order may be experiencing delays! Please note that FLASH 2-day shipping is not available in Canada at this time. I'll take a quick look and will send you a private message with  more information shortly after.

- Laurie

[Yuuup]

I feel like this rouge designation is a crock. I just got it earlier in January. Since then my (two) orders have been lost by the warehouses then put on a slow boat to my house. A Jan 29 order is still outstanding as of this writing. It shipped late in the day on Feb 3. It is the 7th today. Whenever I contact customer service about it they give me a bogus delivery date. Clean up your act!

[Anonymous]

i am having the same problem. i am going to talk to corporate after im finished my classes. I only shopped for beauty products at sephora for this perk and i havnt been able to use it. Pretty upset because i ordered january 1st and its telling me it didnt ship until today and it wont be around for over a week via canada post