Rewards & Samples Missing

[mom9]

As a longtime VIB, I am quite concerned that over the last several months order fulfillment and shipping have been slow with missing rewards and samples. I am not receiving 2-Day Flash Shipping even though I renewed and paid for it 4 months ago. How do I go about getting the rewards and samples missing from my last order? Will Sephora reship the missing items? If not, will Sephora compensate me with Beauty Points? Please advise.

[ohokaymaya]

I've noticed this too! My last online order came missing all three samples. So disappointing. I've noticed that over the past year I would receive different samples or rewards than I had selected but this was this first time they didn't include samples all together.

[caromclark]

I had the same issue recently! My order came in without samples! Which sorta defeats the purpose of ordering online! I would have just gone to the store and saved my self to wait time if I wasn't going to receive samples. 

[keelybt]

Hi Mom9, I'm sorry to hear about your recent experiences. I will send you a message to help.

[mom9]

Thanks Keely. I just messaged and emailed you back. Hope to hear from you soon.

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keelybt wrote:

Hi Mom9, I'm sorry to hear about your recent experiences. I will send you a message to help.

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