Reward item stuck in basket

[keyrrrat]

Awhile back i added 2 reward items to my cart, but now they are unavailable and won't appear in my cart. I can only see them for a brief moment when i log out and back in. I can't add any other reward items, even tho i have enough points. When i try to remove old ones i get message, that those are not in my cart. Pls help, maybe reset my basket or smth like that?

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[Rohzalee]

You can switch your region under “app settings” to Canada and back to USA, or vice versa, this will reset your basket and boot the out of stock items out. 

Idk why but it works! 

[gingnh]

I’m having the same problem! have you been able to fix it?

[keelybt]

@gingnh Can you try updating your region to Canada and then back to US? This should force the reward out of your basket. If you are on our desktop or mobile site, you can update your region on the basket page. If you are on our app, you can update it by going to your profile and then selecting app settings. 

[LaurieBT]

Hi @keyrrrat,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us. If the chat is unavailable, please keep the page open until the next agent becomes available. Or, you can send a private message to Sephora on Facebook, Twitter, or Instagram. Thank you! 

Best regards,

Laurie