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Post in Customer Support

Review never posted

I’m kind of suspicious after what I’ve just experienced.  I posted a less than stellar, but detailed and appropriate review of a trending product (herbivore rose cloud cream) that had 99% “would buy again” rating, and now I’m wondering if Sephora culls out negative reviews in an effort/deal to keep the product trending. I picked the product because customers with the same profile claimed to love it and their were almost no negative reviews. After using, I had a terrible breakout (had to go on Bactrim)and the product was greasy and broke up my longwear makeup.  I wanted to let others know that perhaps there is another opinion of this product that could save them the embarrassment of a face full of cysts and Whitehead’s. Now I’m not trusting Sephora’s ratings. Maybe I’ll start ordering from Ulta.

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