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Post in Customer Support

Returns and exchange's

Hello me and my friends were doing a gift exchange type of thing and my friend got me a sephora lip plumping gloss I dont really like the color I got is their any way I can return/exchange it for a different shade? I also dont have the receipt or know account they bought it on😅.

Re: Returns and exchange's

Hi @samsam1978,

 

My apologies! Proof of purchase is required for a return or exchange. The store would need a receipt or the purchaser's Beauty Insider account information to process the return/exchange. For our full return policy, please visit:  https://www.sephora.com/beauty/returns-exchanges

 

Best,

Laurie

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