Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Returning a gift?

Hello, I just received the Estee Lauder Modern Muse Le Rouge To Go Gift Set as a gift but I would like to return it. I have not used any of the products and they remain in the packaging that I received them in. I do not have a receipt and I do not know when the item was purchased. The Sephora site says that it is an online exclusive and limited edition but it is still available for purchase. Would I be able to return this item in-store for cash or store credit? Thank You!  

Re: Returning a gift?

Hello! I spoke with the person who gifted it to me and they were not able to provide me with any order information. Since the items are not used and the item is a sephora online exclusive would I still be able to return it for store credit? 

Re: Returning a gift?

Hi @saltedpeaches!

 

We suggest contacting your local Sephora store for more information. Additionally, the person who gifted it to you can provide you with the order number, and then you cna call us at 1-877-SEPHORA and a Beauty Insider can assist you with setting up a gift return. 

Cheers!
Nikko
2 Replies
Conversation Stats
  • 2 replies
  • 251 views
  • 0 Hearts Given
  • 2 Contributors
testing