Return

[curlyheaded1018]

Hello,

I am writing regarding an experience I had today at your DIX30 location.

I purchased a product from Sephora on January 23, 2026, and went in store today, February 23, 2026, to return it because I was not satisfied with it. I understand that your return policy indicates a 30-day return window. Unfortunately, due to my university schedule and exams over the past few weeks, it was genuinely not possible for me to come in sooner. I came to the store as soon as I was able to.

While I understand policies are in place, what disappointed me the most was the way I was treated. The employee was very rude, dismissive, and did not show any empathy or willingness to help or suggest any alternative solution.

I have always enjoyed shopping at Sephora and have been a loyal customer, which is why this experience was particularly disappointing.

Given that I am only one day outside of the return window and due to circumstances beyond my availability because of exams, I would sincerely appreciate if an exception or a gesture of goodwill, such as store credit or an exchange, could be considered.

Thank you very much for your time and understanding. I look forward to your response.

Kind regards,
Allyah

[keelybt]

@curlyheaded1018 I'm sorry to hear about your experience!  It looks like your private messages are currently turned off. Please send me a private message with your registered email address and the details or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service