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Post in Customer Support

Return

Hi! I have 2 products that I need to return and I have 2 questions about them. My first is does the item have to be in a box? I can’t find the boxes the products came in. Second, is it okay if the product is slightly used? If it’s more specific to product, I bought a brush (Sephora 57) which I used and it didn't work for me, I did clean it off as best as I could. Then I also bought a Glossier pot concealer I’ve used maybe 3 times before I noticed it wasn’t working well for my skin. 

Thank you!

Re: Return

Hi @j3llyloov3r,

 

Yes we can accept gently used products for return. You do not need to have the original box that the product came in. Thank you!

 

Warm regards,

Laurie 

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