Return

[saba331]

Hello, I would like to buy some makeup on Black Friday. Since I never used foundation and concealer, I don't know my shade, but I saw my friends shades, and I think I know my shade now. But what if I bought it and it's not the right shade; can I go to the store and change the shade or return it?

[LaurieBT]

Hi @saba331,

Yes our stores can accept new or gently used items for return or exchange, within our return policy time frames and with proof of purchase. For our full return policy information please visit > https://www.sephora.com/beauty/returns-exchanges

Best,

Laurie

[saba331]

Even if I bought it in Black Friday I still can change it right? Because some stores don't accept returns if the purchase was made in Black Friday. 

Thank you!

[LaurieBT]

Hi @saba331,

Black Friday items and sale items currently follow our same return policy. Additionally, the Black Friday preview will be available on the Sephora app starting 11/19/20. For more details please visit > https://www.sephora.com/beauty/holiday-sale

Best,

Laurie