Return without receipt

[Ardnaxela28]

I thought I could return a product even without a receipt (this was a gift) and get store credit. However just tried to do this and was turned away. Did I make this up?

[DaneeBT]

Hi @Ardnaxela28,

Our return policy has been updated. If you do not have the receipt of the purchase and it cannot be verified in our system, regretfully, we're not able to process the return or exchange. For more information regarding returns/exchanges, please visit this link:

https://www.sephora.com/returns-exchanges

Thank you and I'm sorry for any inconvenience caused!

Always,

Danee