Return without receipt and box

[Mqriv]

Hi, I was gifted a Dior lip balm for christmas, the shade did not match my skin tone so I was wondering if it’s possible to exchange it for a different color without the original box. i don’t have the receipt because the gift came without it.

[DaneeBT]

Hi @Mqriv Without proof of payment, the store would not be able to assist with a return or exchange. I'm so sorry about that! For more details, I suggest contacting your local Sephora store directly. Thank you!