Return problem

[Samuelcv]

Hi whenever I try to make a return label it get this message even thought I put all the right information "We don’t seem to recognize that order number or postal code. Please double check and try again."

Thank you

[BarbiegirlHMH]

This same thing is happening to me, did you get it resolved? 

[keelybt]

@BarbiegirlHMH I will send you a PM for more information. 

[LaurieBT]

Hi @Samuelcv,

You only need to enter the 11 digits of the order number. If your order number has a "-01" at the end of it, you don't need to enter that part. Also, please enter your postal code in the same format as your shipping address. For example, if you had a space in the middle, be sure to include the space. If you did not have a space in the middle, you would not include the space. I'll send you a message shortly to follow up! 

Best regards,

Laurie 

[01010101011]

I have the same issue! Please help.

[DaneeBT]

@01010101011 I'm sending you a PM!

[Samuelcv]

Hi I tried it and it didn't fix the problem😥

[LaurieBT]

@Samuelcv, my apologies, please reply to my private message and I'll be happy to help! To view your messages, please click the envelope or bell icon near the top of your Community screen. 

Warm regards,

Laurie