Return policy

[audr456]

What is the return policy I got the kvd contour and don’t like it I’ve used it twice and just doesn’t work for me

[LaurieBT]

Hi @audr456,

I'm sorry this item is not working out! For store purchases, we can accept gently used items for a refund within 30 days of purchase. If the return is made within 31-60 days of purchase, you can receive a Store Merchandise Credit or a product exchange. For the full return policy please visit: https://www.sephora.com/ca/en/beauty/returns-exchanges

Best regards,

Laurie

[audr456]

Do I have to have the packaging or just the product and what if I don’t have the receipt can I still get a store credit 

[keelybt]

@audr456 The store would need to verify your purchase with a receipt or through your rewards account in order to process the return.