Return policy should have exceptions

[Bellia25]

My daughter bought a contour bronzer,  it was the wrong shade. She went back within 30 days and spoke to a sales associate, and the correct shade was not available. Now it's 33 days and it cannot be exhanged. Terrible policy and service. Will consider shopping elsewhere. 

[LaurieBT]

Hi @Bellia25, thank you for reaching out! I apologize for the disappointment regarding the return policy window and appreciate your feedback. In general, items would not be eligible for return or exchange after 30 days. I understand this can be frustrating and I'll share your feedback with our teams.