Return denied

[Cocopebs]

I received the incorrect item last week in my order. I returned it the very next day, specified incorrect item received and now I got an email saying return denied. "We are unable to offer a refund because the shipping package either contained incorrect contents or was empty.". I didn't even open the product so it couldn't possibly be empty and yes it was incorrect which is why I returned it.The online chat is down and the wait time for a phone call is so long because of the vibe sale. Any help would be appreciated.

[keelybt]

@Cocopebs Oh no!  It looks like your private messages are currently turned off. Please send me a private message with your order number and which item was missing or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service