Return broken product?

[NymphxXxSlip]

So i ordered the Anastasia Beverly Hills - Dream glow kit, the shipping time was much longer than usual, but i just got it today and was so excited only to discover it smashed into pieces absolutely pulverized and unusable... I have never before returned a sephora product for any reason, and am not sure how to go about this, but i really do want the palette so i'm hoping i could exchange it for one thats not broken? So sad, i wanted to use it right away   😞  

[RaquelBT]

Hi @NymphxXxSlip,

Oh no! I'm so sorry to hear this. I'll be sending you a private message momentarily to assist. 🙂

Best Regards,

❤️ Raquel