Return an item

[noramviramontez]

How do I print out a return label from a in store purchase? I live far from a Sephora and my in store items didn’t seem to be a fit for me. Anyone know how to help me ? - Nora ❤️

[DaneeBT]

Hi @noramviramontez,

@SportyGirly125 is correct - return labels are only for online orders. Additionally, store purchases can only be returned in store. Please note, for product purchases made in-store on or after February 15, 2020, we will accept in-store returns, with receipt, within 30 days of re-opening. To ease returns for online orders, we have adjusted our current 30-day return policy and increased it to 60 days to be returned to the original method of payment.

Always,
Danee

[tg1973]

You may want to try asking in the customer service group, as stores are closed due to the virus. I believe they're making some policy changes temporarily, and they may be willing to help.

[SportyGirly125]

@noramviramontez @Return labels are only for online orders. I think you have to go back to a store to get the refund.