Return & Refund

[hscime]

Hi there. 

I returned two items (with the supplied tracking label from Sephora) and Canada Post tracking app shows they were both received a week ago (June 3) but I’m not seeing a refund for both items in my bank account. Can someone follow up please?

Thank you

Helene

[LaurieBT]

Hi @hscime,

My apologies for the delay! Due to current high volume, returns can take up to 3 weeks to be fully processed from the date they are received, and you will receive an email once they have been processed. If you have questions or need any further assistance, please feel free to send me a private message with your order number and inquiry. Thank you!

Best regards,

Laurie