Return/Refund problem

[rrs13]

Is it possible to get some assistance with a return/refund that hasn't been processed that was delivered back on 9/27?  I've chatted with customer service 3 times but have gotten nowhere.  Thank you.  

[LaurieBT]

Hi @rrs13,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie

[rrs13]

Settings adjusted and private message sent, thank you!