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Post in Customer Support
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Return Policy - updated holiday

Just saw the new holiday return policy. It was a little confusing. Basically, from Oct 30- Nov 16, we can return until Jan 15 (returned in store=store credit or exchange, returned by mail= online credit).

 

Not sure how that’s different from the regular online purchase return policy? Online returns: return within 30 days = full refund to payment method. Return within 60 days, online credit not useable in store. In store return: return within 30 days = full refund to payment method. Return within 60 days= store credit only.

 

Can you please clarify. It seems like the exact same policy as before

Re: Return Policy - updated holiday

@sarahsarah Sorry for the confusion! We've extended the return time frame for items purchased from Oct 30-11/14, as Jan 15th would typically be outside of our return time frame for those dates. 

Re: Return Policy - updated holiday

But if you purchased JUST BEFORE the holiday as a present, the return window is absolutely no different.  Do I understand this correctly?

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