Return Policy 60-90 days?

[Qteepiec]

How long do I have to make a return or exchsnge products bought online? Sephora's website says we have 60 days to make returns with receipt for full refund. If they receive our returns between 61-90 days then we get merchandise credit.

To get a full refund we must return online purchases in stores before 60 days. I'm a bit confused about making returns in Stiores between 61-90 days. Do we still get merchandise credit or are we not allowed to do so at all? I have unused products still sitting in the bags from the last week of October that I would like to get store credit for.

[JaneanBT]

Hi @Qteepiec,

After 60 days you should receive online store credit if you return the item to our warehouse. The same goes for in store. After 60 days, you should receive a in store merchandise store credit card. After 90 days we are unable to process a refund in store or online. I hope this clarifies. Please message a moderator if you have anymore questions. Thanks! 

Best Wishes,

Janean

[mekaylaj]

hi, does the 61-90 day policy still apply?

[DaneeBT]

@mekaylaj No it does not. You can view our current return/exchange policy directly on our website here > https://sephora.com/returns-exchanges 

[Qteepiec]

Thank you! So I have 90 days to do an exchange in the store and get store credit?