Replacement for a different perfume

[Anonymous]

My boyfriend ordered it for me and literally just saw he bought a different coco mademoiselle. I wanted the EDF but he got the leau privee one which is for bed time. Is there any chance we can get the EDF one? 

[DaneeBT]

Hi @Anonymous,

I'm sorry to hear that! If the order has already been placed, regretfully, it cannot be modified. However, once your package arrives, it can be returned via mail or to your local Sephora store. For information regarding our return/exchange policy, please visit https://www.sephora.com/returns-exchanges

If you need assistance in placing a new order for the correct item, please contact us via phone at 1-877-737-4672. Thanks!

Always,
Danee

[Anonymous]

Hi @DaneeBT 

is it possible if we can cancel it? And just place a new order? Since it has not been shipped yet and it would be an international shipping im sure it will take longer. Hopefully you can help me out with this thank you!

[DaneeBT]

@Anonymous I'll send you a PM with more info!

[Anonymous]

Hi danee!!! The item hasn’t been shipped yet as it was placed yesterday. And the shipping will be international since we used a PO box. What would be the process for that? Thank you!