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Post in Customer Support
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Remove my address from Postal Mail List

I have non stop problems with sephora account because any updates i did in my account wasnโ€™t visible in the system , one year ago i changed phone number but every time i went to store they didnโ€™t see my new phone number , few months ago i changed my address and it didnโ€™t update , it seems any actions from my side is not visible in the system . Recently i got advertisement from sephora to my old address , however in my account Postal mail is unsubscribed . I contacted month ago by chatting to update my new address and respond was that they updated my address . I contacted also to remove my name and address from Postal mail list , i donโ€™t want to receive any advertisement from Sephora by mail to old or new address , but not sure if my request was accepted , it seems service for customers is not good . 

3 Replies

Re: Remove my address from Postal Mail List

@Oksana27 We'll be happy to help you unsubscribe.  It looks like your private messages are currently turned off. Please send me a private message with your registered email address and mailing address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

Re: Remove my address from Postal Mail List

It doesnโ€™t work to reply to private messages 

Re: Remove my address from Postal Mail List

@Oksana27 You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.

Re: Remove my address from Postal Mail List

i tried to sent message to you but it doesnโ€™t work from website of my laptop . I canโ€™t understand why any actions i do on website of sephora in my account nothing is accepted . I changed phone number year ago , in my account showed correct number but in the system of sephora they didnโ€™t see my new phone number . The same happen later , i added new home address and deleted old in my account on website , but when i ordered package i got confirmation email with my old address and canceled this order after contacted with assistance from sephora and they didnโ€™t see my new home address  but in my account was my new address as default address but it didnโ€™t work . Now i have Postal Mail and Email unsubscribed all the time since i registered my account , but recently Sephora sent advertisement postal mail to my old address so i donโ€™t understand why nothing i do in my account not work , i do all changes on website not app . Every time i have to connect with assistance and itโ€™s continue 2 years 

Re: Remove my address from Postal Mail List

@Oksana27 I'm sorry to hear that you are having trouble enabling your messages. We can also assist via phone or chat here> https://www.sephora.com/beauty/customer-service

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