Refund

[Lubimaya69]

I went to return some products in store on November 28th and I still didn’t get money back on my credit card. It is almost $200. How long it takes to get refund? 

[LaurieBT]

Hi @Lubimaya69,

Generally speaking refunds would post within 1-7 business days. Unfortunately we do not have store transaction information, however please contact your local Sephora store directly with any questions about the return so they can assist best.

Warm regards,

Laurie 

[Lubimaya69]

I went to Sephora before the lockdown and one of the employees without looking at my information just told me to contact credit card and walked away. So I tried to communicate with credit card, they don’t see any transactions pending.

can I go again any Sephora store or I have to go the one particular I went to return products?

thanks

[LaurieBT]

Hi @Lubimaya69,

I'm sorry about this! Yes you can contact any freestanding Sephora store for assistance and I'll send you a message shortly to follow up.

Best,

Laurie