Refund time period for a canceled order

[Jayne3]

I placed an order and then quickly canceled it within that same hour (it was probably 5 minutes after placing the order that I canceled it). Then it told me I would indeed get a refund, but that hasn't happened yet. How long until I'll get my refund? 

[Gracewindy]

Good Morning,I made a purchase and cancelled it, when will get my refund or do I have to get an ARN number to give to my bank so I can receive the refund?

[DaneeBT]

@Gracewindy As your order was cancelled, please rest assured we haven't charged you for it. The amount you may be seeing on your bank statement is a temporary pending authorization, not a charge, and it will automatically drop within 1-7 business days for US accounts and may take up to one billing cycle for international accounts. 

[tuesdayn]

I wondered the same thing and I thought I got my money back after a couple days and then it charged me again last night for the cancelled order 😭

[DaneeBT]

Hi @tuesdayn Oh no! I'm sending you a PM.

[keelybt]

@Jayne3 The pending authorization from your cancelled order is typically released within 1-7 business days, depending on your financial institution. 

[Jayne3]

It's been over seven days at this point, and still nothing. What should I do?

[nae2003]

hey did you ever get your money ? 

[DaneeBT]

@Jayne3 It may take up to 7 business days for the pending authorization to drop; this does not include weekends or holidays. It does not look like it has been 7 business days just yet. (For international accounts, it may take up to one billing cycle.) Please note it will automatically drop on its own. Thank you for your continued patience!