Refund for in-store purchase to debit card

[NichelleD]

Last Wednesday (9/26/18) I returned a foundation but have yet to see the transaction post to my bank account. How long should it take to receive a refund to my debit card?

[MEGIEE]

Hey! I’m having the same issue, did you end up getting your refund on your debit card? 

[kryng]

Hi! Incurrently have the same concern, and am being asked to just wait for someone to contact me. Windering if you got your refund back and how kong they processed it.

[HelenBT]

Hi @NichelleD,

Typically returns can take up to 7 business days to reflect on your account. I would recommend contacting the store directly if the refund is not showing within 7 business days. Feel free to send me a DM if you have any additional questions. Thank you!

Warmest regards, 

Helen

[NichelleD]

Thank you for your reply. It’s still not showing so I’ll contact the store tomorrow.

[Anonymous]

Hi, I’m currently having the same issue, I returned something over a week ago and still not

[kevinbt]

Hi @Anonymous, I'm sorry to hear that! Please reach out to the store directly, as they will be able to pull up the transaction in their system and assist.  If you need their number, you can search for it here! https://www.sephora.com/happening/home

Regards, 

Kevin

[Anonymous]

I went into the store, they took my information, and said that it looks like it went through on their end, and said they would call me, which they did not. It has been over 7 business days. Called my bank and said there is no refund posted, nothing they can do. What else can I do? Thank you 

[ZakiyaBT]

Hi @Anonymous,

I am so sorry to hear this! It typically can take 10 business days or even one billing cycle to receive your refund however, it depends on your financial institution. I just suggest that you contact the store where you made your return and to contact your bank again to see if they see any pending transactions. I hope that this helps. 

Best,

Zakiya

[Anonymous]

Hi Kevin, thank you!

[Anonymous]

Hi Kevin, thank you!