Refund denied

[Victoriab1999]

I’m so disappointed in the customer service at Sephora. I’ve been a member for years with my VIB ROUGE status and I really thought they would be more helpful. I ordered $250 worth of items recently and when I told them my package was nowhere to be found they just said there was nothing they would do. They kept claiming there was “proof of delivery” however I don’t see anything on my end when I check the tracking number. Super disappointing experience because I’m now left with no products and no solution. Won’t be shopping at Sephora anymore after this. 

[keelybt]

@Victoriab1999 I'm sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your order number. You can adjust your account settings (the gear icon) to enable private messages on a desktop or mobile web browser, not the app.