Recent order/no tracking

[Loeldr]

I received a confirmation email for an order on 4/22. When I try to click on the link in the email for order status it takes me to a blank Sephora page. There also aren't any "recent orders" showing on my Sephora account. Will this update once the order is shipped? Just want to make sure the order was received! Thank you

[Anonymous]

I’ve placed a order on 4/25 and due to the shipping I choose it should arrive tomorrow 4/29 but I have not received anything from y’all not even an email and the tracking number I was given on the site after I placed my order “can not be found” 

[LaurieBT]

Hi @Anonymous,

I'll check on this for you and I'll send you a PM shortly. Thank you!

Best,

Laurie

[cassidyblakeee]

this is happening to me too. placed order on 4/20, clicked on recent orders and nothing is coming up. i also received email confirmation on that day. any updates on your order?

[DaneeBT]

Hi @cassidyblakeee, I'm going to look into this then send you a PM!

Always.

Danee

[AKySmith]

I am having an issue with not seeing my order I made 4/22 I can't track it. I don't see it at all on my "recent order ”. 

[kevinbt]

Hi @AKySmith, sorry for the confusion! I am showing that your order is still processing to be shipped.  Please log out of your account and log back in and you should be able to see your order info then. 

Best, 

Kevin

[DaneeBT]

Hi @Loeldr, 

I'm sorry to hear that! I will look into this then send you a PM.

Always,

Danee

[dkrystyna]

I ordered on April 21, supposed to ship by April 30. I know it won’t come by then. However when I go on my account and “recent orders” nothing shows up even though I received an order number and confirmation email. Can anyone help to confirm?

[RebeccaBT]

Hi @dkrystyna,

I will send you a PM to further assist you. 

Best,
Rebecca