Received wrong item

[kuik]

I received a wrong item in one of my orders. There were several items in the order, Instead of receiving nars lip liner Cap color, I received Dior lash serum. Can you please help? Already called customer service, I was asked to wait 48 hours.  Was on hold for a while. Then the agent sent me a wrong label to send the item back that I did receive, another agent told me to return the item to the store. 

[DaneeBT]

@kuik sorry to hear that! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[kuik]

Order number: 

[DaneeBT]

@kuik Please send me a private message with the requested information so I can further assist. Thanks!