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Post in Customer Support

Received a used perfume!

I bought a Replica Coffee Break fragrance for my mom as a gift yesterday. Upon opening it, we noticed that 1/4th of it was used! We kept inspecting it and realized the label on the bottle itself has frayed, and the plastic wrapping around the original packaging had tape on it as if it has been patched up by someone else! This has never happened to me before. 

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Re: Received a used perfume!

@nyclibra Sorry to hear about this! If the item was purchased in store, please contact your local Sephora store directly for information regarding a return or exchange. Thank you!

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