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Post in Customer Support
JenniferBby99
NEWCOMER II Vib
‎01-08-2018 12:10 PM
‎01-08-2018 12:10 PM

Received a broken product

Does anyone know if sephora will send you a new product when the one you received was broken without having to return it? I received my subculture palette today with a broken shadow that got all over the other shades and would like to receive another palette that is not damaged.

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RaquelBT
ALUM II Insider
‎01-09-2018 04:44 PM
‎01-09-2018 04:44 PM

Re: Received a broken product

Hi @JenniferBby99,

 

I'm sorry to hear your palette arrived in this condition! I'll be sending you a private message shortly to assist. 🙂

 

Best Regards,

 

❤️ Raquel

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  • 1 reply
  • ‎01-08-2018 12:10 PM
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