Really frustrated with customer service

[Gagan11]

I am so done with Sephora customer care. I ordered 2 mac lipsticks, out of which one is all dried up. I requested to send a replacement and they are like ‘oh! We can’t do that. We have helped you with such instances in the past’. I don’t even recall when I did that lately. I shop so much with you guys during and without sale. If I am ordering something online, and it is not up to the mark, atleast be considerate instead of asking me to go in store and return it. If you are keeping records of things which I requested replacement for an year back, you guys need to grow up.

[LaurieBT]

Hi @Gagan11,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie

[Gagan11]

Hi Laurie! Thanks for reaching out. My order number is --- and the item is the shade Dacedence (2663078). I have turned on my private messages. Thanks for bringing that to my notice.