Really disappointed in Sephora logistics

[Coloradoaccent]

I’ve been a customer for like 10+ years, and this was the worst experience I’ve had with Sephora logistics coming out of LV. My order was delayed when I was specifically waiting for it because logistics/fulfillment did not enter my unit number on the label. When I finally got my package, my samples were missing, as was any kind of package slip. Seriously looking into alternatives for my skincare where I don’t have to worry about sloppy fulfillment and handling. This was bad. 

[LaurieBT]

Hi @Coloradoaccent,

I'm so sorry about this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie